Costa Rica’s customer experience sector has evolved well beyond traditional call centers — today’s CR CX operations deliver omnichannel support, technical help desk, customer success management, and AI-assisted service delivery at a sophistication level matching any global delivery center.
CX Sector Scale
Costa Rica’s CX sector employs 70,000+ workers across hundreds of delivery centers. English proficiency of 65–70% — the highest in Central America — is the key differentiator enabling complex, relationship-intensive customer interactions.
Key Companies in This Sector
Costa Rica is a premier nearshore destination for bilingual customer experience and tech support operations:
- Concentrix (San José / Heredia) — Global CX leader with omnichannel support and digital solutions. 3,000+ employees
- Teleperformance (San José) — Multilingual CX with AI-enhanced operations across multiple channels. 2,000+ employees
- Foundever (San José) — Multilingual customer experience management and contact center operations. 2,000+ employees
- TTEC (San José) — Human + digital CX solutions with nearshore bilingual workforce. 1,000+ employees
View all CX companies in our Business Directory →