Costa Rica hosts a growing cluster of Global Business Services (GBS) and Shared Services Centers operated by Fortune 500 companies including Procter & Gamble, Western Union, Emerson Electric, DHL, and Pfizer. The country consistently ranks in the top 10 globally in the A.T. Kearney GBS Location Index for the Latin America region.
Why CR for Shared Services
The combination of English proficiency, US-aligned time zones, university-educated workforce, and competitive cost structure makes Costa Rica ideal for SSC functions that require judgment, communication skill, and professional qualification — not just low-cost labor.
Typical Scope of CR Shared Services
Finance and Accounting (F&A), Human Resources (HR), Information Technology (IT), Procurement, Legal, and Customer Operations are all actively delivered from Costa Rican SSCs. Companies typically centralize Latin American operations in CR before expanding globally.
Key Companies in This Sector
Costa Rica is a top destination for shared services, with major multinationals running finance, HR, IT, and operations centers:
- Procter & Gamble (San José) — Pioneer SSC in Costa Rica (20+ years). Finance, HR, and IT shared services. 2,000+ employees
- Western Union (Heredia) — Global shared services for finance, operations, and compliance. 1,000+ employees
- Roche Services Americas (San José) — Finance, data analytics, and pharmacovigilance. Investing $100M in new campus. 500+ employees
- Uber (San José) — Center of Excellence for operations, customer support, and business processes. 500+ employees
- Emerson Electric (San José) — Global finance, HR, and IT shared services. 500+ employees
- DHL (San José) — Regional shared services for finance and logistics support. 500+ employees
- Pfizer (San José) — Finance, pharmacovigilance, and compliance shared services. 500+ employees
- Equifax (San José) — Data, analytics, and technology center for credit and risk services. 500+ employees
View all 10 shared services centers in our Business Directory →