Business Process Outsourcing is Costa Rica’s longest-established nearshore sector and has evolved dramatically from basic call center work to sophisticated knowledge process outsourcing, AI-augmented service delivery, and specialized professional services. With 60,000+ BPO workers and anchor employers including Concentrix, Teleperformance, and TTEC, the country’s BPO ecosystem is mature, scalable, and bilingual.
Evolution of Costa Rica’s BPO Sector
Early BPO investment (1990s–2000s) focused on voice-based customer service. The sector has since migrated up the value chain — today’s Costa Rica BPO delivers financial analysis, legal support, digital marketing operations, HR administration, and AI-assisted service workflows at a level of sophistication matching any global delivery center.
The English Advantage
Costa Rica’s 65–70% English proficiency among BPO workers — the highest in Central America — is the primary differentiator from lower-cost alternatives like Guatemala or Honduras. This enables complex, relationship-based customer interactions that lower-proficiency markets cannot handle.
Key Players
Concentrix (15,000+ employees in CR), Teleperformance, TTEC, Sykes (now Sitel), Conduent, and hundreds of mid-size specialized BPO providers operate in Costa Rica — creating a competitive labor market and diverse outsourcing options for buyers.
Key Companies in This Sector
Costa Rica’s BPO sector employs tens of thousands across multilingual contact centers and business process operations:
- Concentrix (San José / Heredia) — Global CX leader with digital customer experience and technology solutions. 3,000+ employees
- Teleperformance (San José) — Digital business services, customer management, and AI-enhanced operations. 2,000+ employees
- Foundever (San José) — Formerly Sitel/Sykes. Multilingual customer experience management. 2,000+ employees
- TTEC (San José) — Human + digital customer experience solutions. 1,000+ employees
- Auxis (Heredia) — Finance & accounting, IT, and customer service outsourcing since 1990. 500+ employees
- Bill Gosling Outsourcing (Heredia) — Account receivable management and call center services. 200+ employees
- Grupo BPO (San José) — HR, payroll, accounting, and payment processing across Central America. 200+ employees
View all 9 BPO companies in our Business Directory →