Modern customer experience delivery spans voice, email, chat, social media, and self-service channels. Costa Rica’s CX workforce is trained for true omnichannel delivery — agents handling multiple channels simultaneously in real time with North American customers.
Omnichannel Capabilities
Voice, email, live chat, social media response, SMS/messaging app support, community moderation, and video support are all active CX delivery channels from Costa Rica. Major platforms in use: Salesforce Service Cloud, Zendesk, Freshdesk, ServiceNow.